Shipping policy

Shipping Policy

Thank you for shopping with SOVA Australia. We are committed to processing and delivering your order as quickly and efficiently as possible.

Shipping Locations

SOVA currently ships within Australia only.

Order Processing

Orders are typically processed within 1–3 business days of your order being placed. Orders placed on weekends or Australian public holidays will be processed on the next business day.

During product launches, promotional periods, public holidays, or high-volume periods, processing times may be slightly longer. We appreciate your patience during these busy times.

Pre-Orders

Some SOVA products are offered as pre-order items. Where a product is marked as a pre-order, please allow approximately 6–8 weeks from the date of purchase for your order to be produced and dispatched.

If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available unless otherwise stated.

Please note that pre-order timeframes are estimates only and may be affected by manufacturing or freight delays beyond our control. We will keep customers updated should any significant delays occur.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Please note that all delivery timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Any applicable shipping promotions or free shipping offers will be clearly displayed on our website.

Delayed, Lost or Stolen Parcels

Once your order has been dispatched, delivery is managed by the shipping carrier.

While we will always do our best to assist with tracking enquiries and investigations, SOVA is not responsible for delays caused by shipping carriers, weather events, or other circumstances outside our control.

If you believe your parcel has been lost in transit, please contact us and we will work with the shipping carrier to investigate.

SOVA is not responsible for parcels that have been marked as delivered by the carrier but are subsequently reported as lost or stolen.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If you notice an error in your shipping details, please contact us immediately. If your order has not yet been dispatched, we will do our best to update the shipping address.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Sizing & Returns

Please refer carefully to the size chart provided on each product page before placing your order.

As sizing charts are clearly displayed for every product, SOVA does not accept returns or provide refunds due to customers selecting the incorrect size.

If you are unsure which size is right for you before placing your order, we encourage you to contact us and we will be happy to assist.

This policy does not affect your rights under the Australian Consumer Law, including where a product is faulty, damaged, or not as described.

If you have any questions regarding our Shipping Policy, please contact us at info@sovaaustralia.com. We’re always happy to help.

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Shipping policy